MASTERING BUSINESS NEGOTIATION:
A WORKING GUIDE TO MAKING DEALS AND RESOLVING CONFLICT
Roy J. Lewicki and Alexander Hiam
Jossey-Bass, 2006

When to bluff, when to put your cards on the table, when to negotiate slow, when to force the pace, how to provoke anxiety or anger, how to control anger and bring a conflict into the collaborative zone... People negotiate every day, at work and at home. Mostly, we do it fairly poorly! This book shows how to take it up a few notches and get better results for yourself and those you care about.